Help CenterFinding my order status
There are few statuses and you can check it on your Pcgameskey my account section in the Orders tab and on the order page itself.
Status meaning
- Completed - your payment was correct and your product was delivered. This is the final status on Pcgameskey
- On hold - your payment has been received but the order has been held due to safety reasons. You should receive an email with instructions on how to resolve the issue in order to dispatch your products as soon as possible.
- Canceled - your payment has not been completed or you canceled your order by choice.
- Pending - your order was placed but we haven’t received your payment yet. The order will be updated when the payment reaches us. If you're sure that you have not been charged for it, feel free to cancel it.
- Processing - your order was placed and your payment has reached us. We are now working on your order to delivering you the keys as soon as possible.
Check other related topics:
- I paid for the order, but I have not received my key yet. How can I proceed?
- My order is Blocked. How can I proceed with it?
- My order has “On Hold” status. Why?