Help CenterIf you receive a key, that after its activation appears to be already used, there is no need to panic as we assure you that it can be smoothly resolved with our Customer Service.
Just follow these short steps:
- make sure that you have not used this key earlier, on a different account or gifted it to someone
I am 100% sure i have not Activated the key ?
In such a case, you can rest assured that our Customer Service Team will do their best to resolve the case as quickly as possible for you.
Simply reach us by creating a ticket by e-mailing us at support@pcgameskey.com and make sure to enclose the following unedited screenshots:
- entered key before its activation
- displayed error message after activation
- your Games Library of the platform for which the product is designed
- confirmation from the platform Support for which the product is designed that the key was used before it was sent to you
Please keep in mind that the screenshots cannot be edited and your whole screen must be visible, including the taskbar with time/date on it.
Once the screenshots are submitted to us, we will investigate the matter as soon as possible for you. If the issue is confirmed, we will either offer you a refund or a replacement key depending on the stock availability.
If you have any questions concerning your matter, we still invite you to reach our Customer Service who is always more than eager to help out.
Check other related topics:
- What are the regional restrictions of the products?
- My key is Invalid. How can I proceed?
- My key is region locked / can't be activated in my country.
- How can I contact Customer Service?