Help CenterIf you receive a key, that after its activation appears to be meant for a different product there is no need to panic. We assure you that it can be smoothly resolved with our Customer Service by following these simple steps:
- make sure that you indeed bought the product you intended to purchase. Sometimes mispurchases happen, so please check if you have not picked the wrong product in the first place.
My key is covered with K4G Purchase Protection
In such a case, you can rest assured that our Customer Service Team will do their best to resolve the case as quickly as possible for you.
Simply reach us by creating a ticket by e-mailing us at support@pgameskey.com and make sure to enclose the following unedited screenshots:
- entered key before its activation
- displayed error message after activation
- your Games Library of the platform for which the product is designed
Please keep in mind that the screenshots cannot be edited and your whole screen must be visible, including the taskbar with time/date on it.
Once the screenshots are submitted to us, we will investigate the matter as soon as possible for you. If the issue is confirmed, we will either offer you a refund or a replacement key.
Check other related topics:
- My key is region locked / can't be activated in my country.
- My key is Invalid. How can I proceed?
- My key is Duplicated / Already Used. How can I proceed?
- What is K4G Purchase Protection (KPP)?
- How can I contact Customer Service?